Support

A useful place
to get your bearings.

Answers about your Mac, your content, and the workflow between Aura and Socialight.

Create with Aura.

Start with an idea or existing media. Shape your video, select the moments that matter, and adapt it for the places you want to share it.

Explore Aura

Run your channel
with Socialight.

Bring your brief, posting rhythm, and audience into one workspace. Set your review preferences and follow the work from creation through publication and engagement.

Explore Socialight

A few answers
before you begin.

Find the right starting point for your creative workflow.

How do Aura and Socialight divide the work?

Aura creates and transforms video. Socialight organizes your channel, prepares titles and thumbnails, manages publication, and brings performance and engagement into view.

What Mac does Socialight run on?

Socialight runs on Apple Silicon Macs with macOS 14 or later.

Can I manage an existing channel?

Connect your existing presence and choose the parts of management you want to enable, from performance monitoring to audience engagement.

Can I make clips from an existing video?

Bring a local video or an authorized source. Select the moments you want to share and let Aura handle the cuts, captions, and reframing.

Can I review content before it is published?

Set your review preferences for each channel. Review the media, title, thumbnail, and destination details before approving publication.

Does my Mac need to stay on?

Local creation, uploads, and monitoring need your Mac to be awake and connected. Content already uploaded and scheduled on a platform follows that platform’s schedule.

Make troubleshooting easier.

When asking for help, include the app name and version, your macOS version, what you expected, and what happened. A screenshot and the steps that led to the issue can help explain it.

Keep private media, access tokens, and account credentials out of anything you share.